Mediation or Alternative Dispute Resolution

Conflict is costly. It wears on relationships and organizations and is a significant source of stress for all involved. Mediation or Alternative Dispute Resolution (ADR) s a non-legal, voluntary and confidential means of resolving conflict. It is a three-part process which involves each of the participants meeting individually with both counsellors to explore the sources the conflict , its effects, as well as an exploration of potential resolutions. Once counsellors believe that all of the salient issues regarding the dispute have been explored, both parties will come together in the joint mediated session to discuss the conflict and investigate possible resolutions. The parties will then frame an agreement for moving forward in their relationship that will incorporate behavioural protocols, communication protocols, and procedures for dealing with subsequent conflict should it arise. Mediation has proven to be  a highly successful means to resolving disputes and relieving the stress that accompanies conflict.